Satisfaction Guarantee, v5 – October 20th 2012

Applicable to all Funio Group clients.

By signing up for the Funio Group's services on the Internet, or by using any other means of subscription including subscription via a third party, a sales representative or commercialization partner, you benefit from the present satisfaction guarantee if you are billed directly by the Funio Group.

Who may benefit from the guarantee?

The following guarantee is applicable to the renewable services offered by the Funio Group except for those enumerated in the exclusion clause. All clients of renewable services whose accounts are in order, which have no unpaid balance, are eligible for the present guarantee.

Guarantee Terms

If you are dissatisfied with our services and wish to terminate your subscription, let us know within 30 days following your account's activation by submitting a closing request from the Products section of your Customer Hub. Within this delay and without any additional requirements or explanations, Funio will completely reimburse you for the monthly fees paid, elapsed or prepaid of the service in question.


The present guarantee does not apply to domain names, SSL certificates, bandwidth or traffic billing, work billed hourly, and setup fees.

Claim Procedures

In order to terminate your account and claim the satisfaction guarantee, the owner of the account must log into the customer Hub and fill a termination form found in the product details under the Products section. The request will be processed within 10 to 15 days following its reception.

Guarantee Contract

The guarantee is automatically valid for all of the Funio Group's subscribers. Funio reserves the right to modify the present guarantee at any time, without notice. The modifications will be shown on this page.